MOST INSPIRING MOTIVATIONAL CUSTOMER SERVICE QUOTES TO GROW YOUR BUSINESS

All business owners want to stand out from any competition in the global market. Producing the best products or services or claiming the monopoly of a product (many businesses render the same products/services) is no longer a way to stand out competition. Thus customer service becomes the sole factor that makes the difference between businesses.

Businesses want to provide excellent customer service, but it’s not always easy to balance that with other business needs and goals. With the following customer service quotes, you can inspire your team to provide better customer service and deliver an experience your customers will never forget.

1. "Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!" - Gene Buckley

2. "There is only one boss. The customer and he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." - Sam Walton

3. “Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans." - Ken Blanchard

4. "Your most unhappy customers are your greatest source of learning." - Bill Gates

5. "Ease your customers’ pain." - Hazel Edwards

6. "Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers there is no company!" - Connie Edler

7. "The key is when a customer walks away, thinking, 'Wow, I love doing business with them, and I want to tell others about the experience.'" - Shep Hyken

8. "The sole reason we are in business is to make life less difficult for our clients." - Matthew Odgers

9. "Spend a lot of time talking to customers face-to-face. You’d be amazed how many companies don’t listen to their customers." - Ross Perot

10. "Always begin with: 'So that I can better serve you, do you mind if I ask a few questions?'" - Jodie Shaw

11. "Unless you love everybody, you can’t sell anybody." – Dicky Fox, Jerry Maguire

12. "Imagine your customer is your best friend—listen to their concerns, be a shoulder to lean on and then shift the focus from what went wrong to how you can help make it right." - Rachel Hogue

13. "Customer service is about empathy." - Chaz Van de Motter

14. “If you’re aspiring to satisfy your customers, then you’re aspiring to mediocrity.” - Jon Picoult

15. “Legendary customer experiences are designed.” - Dwayne Vera

16. “The biggest thing stopping you from achieving an amazing Customer Experience is setting low expectations … and achieving them.” - E.J. Kritz

17. “Listen to your customers or you will have none” - Zach Hendrix

18. “Customer service means making it easy and fast for your customers to get the help they need-when and how they need it.” - Steve Benson

19. “Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us.” - Shep Hyken

20. “Innovation that matters will involve a hard look at what your customer experience is and what it could be. If your company isn’t relentlessly focused on what is useful, digital Darwinism is going to leave you out on a forgotten branch of the evolutionary tree.” - Pete Sena

21. “Value-added promotes customer retention (they come back) but value-unique nurtures customer advocacy (they bring their friends).” - Chip Bell

22. “Client service is about excellence and integrity above all else and it should be a continually evolving process.” - Kirk Paulsen

23. “Customer service is what sets the good companies apart from the bad companies. Think of it as an added value. In today’s competitive industry, everyone can provide the best product, but not a great customer service.”-Charles Vallena

24. “Customer service has more in common with selling an identity than it does with selling a product.” - Than Merrill

25. “Customer service will allow you to compete within your respective industry, but truly great customer service will allow you to transcend the industry altogether.” - Than Merrill

26. “Customer service is nothing less than the foundation on which today’s most prolific businesses will be realized.” - Than Merrill

27. “Customer service is everything and anything that touches a customer-directly or indirectly. Customer service means servicing customers, and it’s so much more than just solving problems or addressing complaints. Customer service is part of a holistic customer experience that is capable of providing a critical competitive advantage in today’s increasingly cluttered and commoditized marketplace.” - Joseph Jaffe

28. “Customer service is an attitude-not a department.” - Mo Hardy

29. “Know what your customers want most and what your company does best. Focus on where those two meet.” - Kevin Stirtz

30. “Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions.” - Betsy Sanders

31. “The customer: Someone that indirectly pays for your food, clothes, and vacations. Be nice to them.” - Gene Caballero

32. “The customer tells us how to stay in business, [so it’s] best that we listen.” - Pamela Nelson

33. “Happy customers are your biggest advocates and can become your most successful sales team.” - Lisa Masiello

34. “Profit in business comes from repeat customers: customers that boast about your product and service, and that bring friends with them.” - W. Edwards Deming

35. “Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door, in addition to the failure of a promise the brand made in the first place. You can’t see it but it’s happening, daily.” - Seth Godin

36. “Customer retention is the only metric that matters. When you focus on customer retention, by default you have to be exceptional at client care. In our instant gratification, online, lowest-price-is-best mentality, those companies that focus on keeping their clients, over acquiring new ones, will not only survive, they will thrive and see great profitability.” - Lou Altman

37. “The more helpful you are, more pleasant the customer is.” - AJ Salee

38. “Don’t overestimate the cost of going above and beyond to ensure the customer in front of you is satisfied. Don’t underestimate the ROI [return on investment] when they become a brand ambassador.” - Aaron Schmookler

39. “Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.” - Steve Job

40. “To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” - Don Alden Adams

41. “The most rewarding customer service experience is using everything you know to help someone else be what they want to be.” - Steven Lowell

42. “How customers experience your brand throughout their journey is what lasts. Experiences happen long before and long after customers swipe the card at the register or push the ‘confirm purchase’ button. You need to delight, not discourage, customers at every touch point.” - Pete Sena

43. “At the time your customer is most insecure, is the time you need your front line to be most confident.” - Chip Bell

44. “Be family. Be fun. Be amazing and be growing and learning constantly. Treat people like family. No matter what, there’s no right way, there’s no wrong way. When it comes to the customer, you just make it right.” - Keegan Hodges

45. “The customer is not always right. You just make them think they are.” - Mike Mancini

46. “The greatest technology in the world has not replaced the ultimate relationship building tool between a customer and a business-the human touch.” - Shep Hyken

47. “You are serving a customer, not a life sentence. Learn how to enjoy your work.” - Laurie McIntosh

48. “In an era when companies see online support as a way to shield themselves from costly interactions with their customers, it’s time to consider an entirely different approach: building human-centric customer service through great people and clever technology. So, get to know your customers. Humanize them. Humanize yourself. It’s worth it.” - Kristin Smaby

49. “Always remember that everyone with whom you have a relationship has an invisible sign on their forehead that says, ‘Make Me Feel Important.’ Treat them accordingly.” - Eric Philip Cowell

50. “Don’t reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what’s right. There’s nothing magical about this. That’s been my guiding principle. To make it work, you have to live it every day. Make it your mindset.” - Robert Spector

51. “When people like you, then you have won 80% of the battle.” - Pamela Nelson

52. “The most powerful display of customer satisfaction is positive word of mouth.” - Steven Lowell

53. “Your mission statement may be on the wall, but your core values are displayed in the attitudes of your employees.” - Elle Clarke

54. “If a customer-focused culture isn’t coming from your company’s c-suite, it needs to come from within you.” - Lisa Masiello

55. “The lack of value in something is not its weak spot, it’s an opportunity for improvement.” - Gena Lorainne

56. “Every interaction with your company, whether offline or online, is another opportunity for your customer to determine if you are exceptional or not.” - Lisa Masiello

57. “Brand described in 4 words: empower employees, delight customers.” - Lisa Masiello

58. “Love what you do or go away. Passion is the original motivation of every business.” -Theodore Beasley

59. “Businesses often forget about the culture and, ultimately, they suffer for it because you can’t deliver good service from unhappy employees.” - Tony Hsieh

60. “If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the internet, they can each tell 6,000.” - Jeff Bezos

61. “No amount of advertising can repair the damage done by failing to properly address a customer’s concern.” - Albert Schindler

62. “What gets measured, gets done. What gets recognized gets done again, and even better.” - Robert Crawford

63. “To focus on something you want to achieve-no matter how small, is more relevant than focusing on something you’ve already accomplished.” - Michael Smucker

64. “He profits most who serves best.” - Arthur F. Sheldon

65. “Every interaction is a chance to delight or offend. What choice will you make today?” - Pete Abilla

66. “The more you know, the more you owe.” - Luis J. Rodriguez

67. “The most realistic expectation is based on the most pessimistic prognosis. Be prepared.” - Gena Lorainne

68. “You can’t make a decision based on fear and the possibility of what might happen.” - Michelle Obama

69. “You can only do what you know until you know better. Then, do better.” - Steven Lowell

70. “Nothing is so contagious as enthusiasm.” - Samuel Taylor Coleridge

71. “Being on par in terms of price and quality only gets you into the game. Service wins the game.” - Tony Alessandra

72. “The price of inaction is far greater than the cost of a mistake.” - Meg Whitman

Hopefully the above inspirational customer service quotes can help you deliver exceptional experiences for your customers.